Initial Consultations

Since we are a consultancy, we will guide you through the full process to get you where you need to go. We’re consultants. We don’t need a detailed requirement document or ‘back of the napkin’ sketch. Call or email us with your contact information to set up a time and day to discuss what you are trying to accomplish. We’ll then ask you some initial questions to help us scope out what you’re trying to achieve. Once we understand the types of engineering skills you will need and have answered your questions to your liking, we bring in our technical leads and begin our professional assessment. Questions? Email us at info@usafirmware.com. Would calling us work better? Our direct line to technical sales 440-397-4440. We are here to answer your questions; not push you to make any decisions.

Technical Assessment

At this point, our engineering department management and technology leadership team get involved. If you have any documentation, our design team will review it and ask questions so they can assess and quote the effort required to get you to your end goal. How we get the information we need will depend upon several factors but will involve a combination of emails, chat discussions, phone calls, informal meetings and potentially (if the project is complicated enough and we don’t have written requirements) a summit meeting with both your team and ours. Questions? Email us at info@usafirmware.com.Would calling us work better? Our direct line to technical sales 440-397-4440. We are here to answer your questions; not push you to make any decisions.

Project Quotation

Our engineering management will work with the engineering staff to break the work down into measurable tasks and deliverables. Engineering management and technical sales collaborate to take the information provided by the engineers and build a quotation. We complete the quote by reviewing the initial estimated efforts from the engineers and using our project management expertise to assess task technical, schedule, scope and effort risk. We apply our project expertise to the estimated effort and build you a quotation for your review. USA Firmware is well known for the level of detail in its quotations. Questions? Email us at info@usafirmware.com. Would calling us work better? Our direct line to technical sales 440-397-4440. We are here to answer your questions; not push you to make any decisions.

Quote Negotiations

We never throw a quote over the wall, unless asked to do so! Once sales and engineering management sign off on the quote, we set up a time to review it with you. The review can be done via a screen share in a teleconference or live with you in our office or your office. We then walk you through the tasks and costs and risks. Our intention is to be sure you understand as much as you can so that you can make an educated decision on moving forward. We know further discussions, quote modifications, etc. may be needed to get your needs and ours in alignment. Questions? Email us at info@usafirmware.com. Would calling us work better? Our direct line to technical sales 440-397-4440. We are here to answer your questions; not push you to make any decisions.

Project Terms & Conditions

How we structure the terms and conditions will depend upon several factors. Our default for custom designs is to quote them as a budgetary estimate. It is nearly impossible to know all the details and discovery going into a new project. It is possible for either part or all of the project to be quoted as not to exceed or fixed price. But it’s important to recognize that this is risky and will result in a higher cost project in most cases. The quote along with the T’s and C’s are intended to give you enough information for you to be able to submit your first purchase order to us and start work. Questions? Email us at info@usafirmware.com. Would calling us work better? Our direct line to technical sales 440-397-4440. We are here to answer your questions; not push you to make any decisions.

Project Management

We are well known for our project management process. We don’t expect you to know how to run a project. We are consultants not only in design but managing engineering projects. Each week we have an internal team meeting to review project status with the engineers against the plan. We then use these updates on task completion and incorporate them into a burndown chart. We hold weekly project review meetings with you; examine the burndown chart, and forecast how well we are doing against the schedule. Questions? Email us at info@usafirmware.com. Would calling us work better? Our direct line to technical sales 440-397-4440. We are here to answer your questions; not push you to make any decisions.

Project Billing

Our tools are all integrated. Engineers enter time into our time tracking tool (same tool as mentioned above). The project manager approves the timesheets for your project. That process will allow us to build an invoice with the push of a virtual button. We prefer weekly invoicing but can support an alternative billing frequency. We will work with you. The invoice is auto-created, and we send it from our accounting group to you. The invoice will break the work down by task. Those tasks will match what we communicated to you in your quote. We’re here if you have any questions. We can take payment via a check, EFT or credit card. We also will accept discounts for exceptional terms. Questions? Email us at info@usafirmware.com. Would calling us work better? Our direct line to technical sales 440-397-4440. We are here to answer your questions; not push you to make any decisions.

Project Changes

Depending upon the project, urgency, schedule, technical risk, customer business changes, and other factors, changes may be necessary. We fully understand this and if this happens will work with you to create change orders or new purchase orders. We are also able to extend a PO beyond its budgetary limits with your written approval if necessary. Keep in mind USA Firmware has a team of experts with hundreds of collective years experience. Most of our staff has over 30 years of industry experience. We will help you when and where you need help. We will let you know if we need to consider a change order and will work with you to work through any disruptions noting we have been there and done that through our careers at small and large firms. Questions? Email us at info@usafirmware.com. Would calling us work better? Our direct line to technical sales 440-397-4440. We are here to answer your questions; not push you to make any decisions.

Project Completion

We will provide you either incremental releases of your deliverables or a full package at the end of the project. The IP is yours; you paid for it. We use a variety of data management solutions to make sure your IP is safe and secure. We use secure cloud-based tools to store, revise, track and release your IP. We do not hold hostage IP. It is rightly yours. It is our goal to enable you and be your partner. We have your best interests in mind which will become apparent after working with us. Our team of engineers receives rewards for the quality of their work and the ability to build strong relationships with our clients. Questions? Email us at info@usafirmware.com. Would calling us work better?

Need to discuss this with our President?

Bob Scaccia, our President and CEO, makes himself available to all of our prospective clients, big and small. If you would like to schedule a time to talk to Bob directly, just follow this link directly into his calendar and request a time slot. Bob’s Calendar.